Thank you for choosing BeaknTeeth! We strive to ensure your shopping experience is delightful, and we apologize if your purchase did not meet your expectations. Please review our return policy below for information on how to proceed:

• Defective/Damaged or Incorrect/Incomplete Products

If your product is defective, damaged, or incorrect/incomplete at the time of delivery, please reach out to us within 1-2 hours. Your satisfaction is our priority, and we are here to assist you promptly.

• Eligibility for Refund or Replacement

Your product may be eligible for a refund or replacement based on the product category and condition. To qualify:

1. The product must be unused, unworn, unwashed, and free of any flaws.

2. It should include the original tags, user manual, freebies, and accessories.

3. The product must be returned in the original, undamaged manufacturer packaging/box. Please refrain from applying tape or stickers on the manufacturer’s box.

4. Inadequate returns may be sent back to you at our discretion.

• Issuance of Refunds

If your product is eligible for a refund, kindly send your bank details to [email protected] to initiate the refund process. We will process your refund promptly upon receiving the returned item, and it may take 5-7 days.

• Exchange Policy

We gladly accept exchanges for pet accessories in case of color or size issues. However, please note Food items are not eligible for exchange unless we sent the wrong item.

• How to Initiate a Return/Exchange

To initiate a return or exchange, please contact us within the specified timeframe, providing relevant details such as your order number and the issue with the product. Our customer support team will guide you through the process.

BeaknTeeth values your satisfaction, and we appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or concerns, feel free to contact us at [email protected]. Thank you for shopping with us!