TERMS AND CONDITIONS

Order Cancellation and Return Policy:

At BeaknTeeth, we aim to provide you with a seamless shopping experience. Kindly review our order cancellation and return policy for clarity on procedures:

Order Cancellation:

No order can be canceled at the doorstep. Customers wishing to cancel an order must inform customer support before the scheduled delivery date.

Returned Items:

Opened dry food bags, unsealed accessories, or items cannot be returned.

Wrong Item Ordered:

Customers mistakenly placing an order for the wrong item may be subject to replacement charges.

Delivery Charges:

Delivery is FREE for LHR/RWP/ISB. However, if a delivery route falls outside our jurisdiction, delivery charges will apply. These charges cannot be amended or removed at the doorstep.

Order Placement and Delivery:

Orders placed after office hours will have their delivery time commence from the next working day.

Damaged Items:

If a customer receives a damaged item, it should be returned to the rider immediately. No replacement will be made if the customer informs us after receiving the parcel.

Exchanges:

Customers wishing to exchange a sealed bag of litter or dry food must notify us within 7 days of receiving the parcel.

Pet Food Suitability:

If a customer purchases new food that doesn’t suit their pet or the pet dislikes the food, it won’t be replaced. Customers are encouraged to research thoroughly before switching to new food.

Pet Preferences:

Items or food disliked by a pet for any reason won’t be returned, replaced, or refunded.

Color Preferences:

Due to random consignments, color selection is not provided. Customers mentioning a “desired color” in the notes section will be prioritized, but availability is not guaranteed.

Irreplaceable Items:

Electronic, fabric, liquid, and plastic items are considered irreplaceable.

Backordered Products:

Backordered products are items that take time to be arranged. Customers are advised to confirm availability via a call before making online payments.

BeaknTeeth values your understanding and cooperation with our policies. If you have any further inquiries, feel free to contact us at [email protected]. Thank you for choosing us for your pet needs!