• Order Cancellation and Return Policy

At BeaknTeeth, we aim to provide you with a seamless shopping experience. Kindly review our order cancellation and return policy for clarity on procedures:


  • Order Cancellation:

No order can be canceled at the doorstep. Customers wishing to cancel an order must inform customer support before the scheduled delivery date.


  • Returned Items:

Opened dry food bags, unsealed accessories, or items cannot be returned.


  • Wrong Item Ordered:

Customers mistakenly placing an order for the wrong item may be subject to replacement charges.


  • Delivery Charges:

Delivery is FREE for LHR/RWP/ISB. However, if a delivery route falls outside our jurisdiction, delivery charges will apply. These charges cannot be amended or removed at the doorstep.


  • Order Placement and Delivery:

Orders placed after office hours will have their delivery time commence from the next working day.


  • Damaged Items:


If a customer receives a damaged item, it should be returned to the rider immediately. No replacement will be made if the customer informs us after receiving the parcel.


  • Exchanges:

Customers wishing to exchange a sealed bag of litter or dry food must notify us within 7 days of receiving the parcel.


  • Pet Food Suitability:

If a customer purchases new food that doesn’t suit their pet or the pet dislikes the food, it won’t be replaced. Customers are encouraged to research thoroughly before switching to new food.


  • Pet Preferences:

Items or food disliked by a pet for any reason won’t be returned, replaced, or refunded.


  • Color Preferences:

Due to random consignments, color selection is not provided. Customers mentioning a “desired color” in the notes section will be prioritized, but availability is not guaranteed.


  • Irreplaceable Items:

Electronic, fabric, liquid, and plastic items are considered irreplaceable.


  • Backordered Products:

Backordered products are items that take time to be arranged. Customers are advised to confirm availability via a call before making online payments.
BeaknTeeth values your understanding and cooperation with our policies. If you have any further inquiries, feel free to contact us at support@beaknteeth.com. Thank you for choosing us for your pet needs!
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